nebaji's Privacy Policy

nebaji is a trusted and reliable online gaming platform in Bangladesh. We place the highest importance on our users' privacy and are committed to being fully transparent about how we protect their personal information. This privacy policy describes in detail how nebaji collects your information, the purposes for which it is used, how long it is stored, and under what circumstances your information may be shared with third parties.

By using nebaji's website or services, you are agreeing to the terms of this privacy policy. If you do not agree with any term of this policy, please refrain from using our platform. If you have any questions, you may contact us at [email protected].

nebaji collects your personal and account information in various ways. The types of information collected are described in detail below.

When you open an account with nebaji, the following information is collected:

• Full Name: The name as stated on your national ID card or passport.
• Date of Birth: For age verification (those under 21 years of age cannot register).
• Mobile Number: For account verification and communication.
• Email Address: For account recovery and important notifications.
• Password: Stored in encrypted form — no employee can view it.
• Payment Method Details: Your bKash, Nagad, Rocket, or Upay account number.

To ensure the security of financial transactions and to prevent fraud, nebaji may request the following documents for identity verification (Know Your Customer – KYC) in certain circumstances:

• Copy of National ID Card (NID) or passport.
• Driving licence (where applicable).
• Proof of address (utility bill or bank statement).
• Proof of ownership of the payment method.

These documents are used solely for identity verification purposes and are stored with a high level of security.

When you visit the nebaji website, the following information may be collected automatically:

• IP Address: For security monitoring and determining geographic location.
• Browser and Device Information: To improve website performance.
• Visit Time and Duration: For analysing user experience.
• Page Visit History: To understand which sections of the site users spend the most time on.
• Cookies and Tracking Technologies: Described in detail below.

nebaji uses the information collected about you for the following lawful and clearly defined purposes:

Your information is used to complete your registration, verify your account, ensure login security, and provide our gaming services. Your identity information is essential to keeping every session on nebaji secure.

Your payment information is used to process your deposit and withdrawal requests. This information is essential for carrying out transactions via bKash, Nagad, Rocket, and Upay. The minimum deposit amount is ৳200 and the minimum withdrawal amount is ৳1,000.

Your information is analysed to detect and prevent illegal activity, money laundering, and fraud. This is part of ensuring a safe and fair gaming environment for all users.

When you contact us via live chat or email, your information is used to resolve your issues quickly and effectively. Our support team provides 24/7 support in Bengali according to Bangladesh Standard Time (BST, UTC+6).

In certain circumstances, we may be obliged to provide your information to the relevant authorities in order to comply with applicable laws, regulations, or court orders.

By analysing your gaming preferences and habits, we can create more relevant games and offers for you. This is done with the aim of making your nebaji experience more enjoyable.

nebaji gives the highest priority to the security of your information and applies industry-standard technical and organisational measures.

• SSL/TLS Encryption: All data transferred between your browser and our servers is encrypted.
• Password Hashing: Your password is never stored directly — only a cryptographic hash is kept.
• Two-Factor Authentication (2FA): The option to add an extra layer of security to your account.
• Regular Security Audits: Our systems are regularly tested by independent experts.
• Limited Access: Only authorised employees can access your information.

We retain your information for as long as your account is active. Even after account closure, certain information may be retained for the following reasons:

• Fulfilling legal obligations (generally 5 to 7 years).
• Dispute resolution and support of legal claims.
• Prevention of fraud or misuse.

Where the above reasons do not apply, your personal information will be securely deleted or anonymised after the specified period.

nebaji does not sell your personal information. Necessary information may be shared with third parties only in the following limited and specific circumstances:

Necessary information is shared with bKash, Nagad, Rocket, and Upay to carry out financial transactions. These payment providers are governed by their own privacy policies.

The minimum necessary information is shared with trusted technology partners for server hosting, data analysis, and customer support software operations. These partners are bound by strict confidentiality agreements.

If required under a court order, government directive, or applicable law, nebaji is obliged to provide your information to the relevant authorities. In such cases, we provide only the information legally required.

In the event of a company merger, acquisition, or asset sale, your information may be transferred. In such cases, you will be informed in advance and your consent will be sought under the terms of the new policy.

Cookies are small text files stored in your browser or on your device. nebaji uses cookies to improve your experience and to operate the site correctly.

• Essential Cookies: Required for the basic functioning of the site, such as maintaining login sessions and ensuring security. These cannot be disabled.
• Functionality Cookies: Help remember your preferences (such as language selection).
• Analytics Cookies: To understand how our website is being used, so that we can improve the experience.

You can control or delete cookies from your browser settings. Please note, however, that disabling essential cookies may disrupt some important functions of the site and you may not be able to log in correctly.

nebaji believes every user should have full control over their own information. Your rights regarding your information are set out in detail below:

• Right to Know: If you wish to know what information we hold about you, contact us. We will provide the information within 30 working days.
• Right to Rectification: If any of your information is incorrect or incomplete, you may request a correction.
• Right to Erasure: In certain circumstances (where there is no legal obligation), you may request that your information be deleted.
• Right to Object to Processing: You may object to your information being used for specific purposes.
• Right to Data Portability: You may request your information in a common format.
• Right to Withdraw Consent: Where information is being processed on the basis of consent, you may withdraw that consent at any time.

To exercise any of the above rights, send an email to [email protected] or contact us via 24/7 live chat. We will verify your identity and take the appropriate steps.

nebaji strictly prohibits registration and use of the platform by anyone under 21 years of age.

Age is verified at the time of registration and, where necessary, proof of age is requested through the KYC process. If we determine that a user is under 21 years of age, their account will be closed immediately and all associated information will be deleted.

We do not knowingly collect any personal information from anyone under 18 years of age. If a parent or guardian believes their minor child is using nebaji, please notify us immediately at [email protected].

nebaji may update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address.
• A clear notice of the changes will be displayed on the website.
• The "Last Updated" date at the top of the policy will be changed.

If you continue to use the platform after the updated policy is published, it will be considered that you have consented to the new policy. It is therefore recommended that you check this page regularly.

For any questions, requests, or complaints regarding this privacy policy, please contact nebaji's privacy team.

Our support team is available seven days a week, twenty-four hours a day according to Bangladesh Standard Time (BST). We aim to respond to privacy-related requests within 30 working days of receipt.

Email: [email protected]
Live Chat: 24/7 support available in Bengali.

For more information, visit our About Us page or find answers to common questions in the FAQ section.